SPACE DEMAND OF HIGH-SPEED RAILWAY TICKET HALL BASED ON IN TERNET TICKET BOOKING

Category: ICETI 2017
Author: ZHANG Hongliang, YANG Jing
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As the railway ticket booking on internet becomes popular, the demand for physical ticketing has reduced sharply, which leading to redundancy in the ticket office. With the background of internet ticket booking, tickets fetching has become the main function of high-speed railway ticket hall, and physical ticketing, self-service ticketing and refunding service have become the auxiliary function. With the service functions considered as multiple M/M/1 service systems, based on the queuing theory, the number of service counter, which can be used to calculate ticket hall space, could be calculated backward from peak hours’ passenger flow. A case study with a 10,000-peak -hour-flow shows that the maximum space of ticket hall is 70.2% of the current one and minimum is the 48.4%. Therefore, this research has significance on space utilization improvement of high speed railway ticket hall.

Pages 25-28
Year 2017
Issue 2
Volume 1

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